Chat
What’s the chat service?Start a chat to get real-time information about your parcel, make immediate changes to your delivery, or get help with a problem.
Our chat service is the quickest way to contact us. Our digital assistant can provide you with support, or create an enquiry for an UltraShip Express customer service advisor to look into. We’ll send you an email or call you once we’ve investigated.
Please check what information you’ll need before contacting us.
What information do I need?
Chat to us 24/7
Create an enquiry in minutes
Get a response in 24 hours or less
Telephone
What’s the telephone service?Call us if you need a customer service advisor to investigate a problem with your parcel’s delivery, collection, payment or label.
Our voice assistant can provide you with support, connect you to an UltraShip Express customer service advisor for help, or record a message from you. We may need time to look into your enquiry, so we’ll call you back once we’ve investigated.
What information do I need?
Call us 24/7. Advisors available Monday to Friday 8am-4pm and Saturday 8am-2pm
Speak to us or create an enquiry in minutes
Get a response in 24 hours or less